Frequently Asked Questions

Have a question? We've got answers. Can't find what you're looking for? Contact us at info@seeyoura.com.

Orders

How do I place an order?

Simply browse our collections, add your favourite pieces to your cart and proceed to checkout. We accept multiple secure payment methods.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible at info@seeyoura.com if you need to make changes. Once an order has been dispatched, we are unable to make changes.

Will I receive a confirmation email?

Yes! You will receive an order confirmation email immediately after placing your order, and a shipping confirmation with tracking details once your order has been dispatched.

Shipping

Where do you ship to?

We ship to Europe, Canada, and the United States. We are working on expanding to more countries soon.

How long does delivery take?

Orders typically arrive within 8–12 business days after dispatch.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this to follow your shipment.

Are there customs duties?

International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Products

What materials are your jewelry pieces made of?

Our jewelry is carefully selected for quality and durability. Each product page includes detailed material information. If you have specific questions, feel free to contact us.

Do you offer a size guide?

Yes! Visit our Size Guide for detailed sizing information.

How do I care for my jewelry?

Visit our Jewelry Care page for tips on keeping your pieces looking beautiful.

Returns & Refunds

What is your return policy?

We want you to love your Seeyoura jewelry. If you are not completely satisfied, please contact us within 14 days of receiving your order at info@seeyoura.com.

How do I return an item?

Please contact us first before sending any items back. We will guide you through the return process.

Still have a question?

We're happy to help! Reach out to us at info@seeyoura.com and we'll get back to you within 1–2 business days.